Privacy Policy

1. Introduction

Wooley Water Sewer Trenchless ("Wooley", "we", "us", "our") respects your privacy. This Privacy Policy explains what information we collect when you visit wooleytrenchless.com, request a quote, schedule a service, or otherwise interact with us, and how that information is used and protected.

2. Information we collect

When you contact us by phone, web form, or email, we may collect:

• Name and address (service location)
• Phone number and email address
• Description of the sewer or drain issue you're reporting
• Photos, video, or documents you upload to describe the job
• Payment method information (handled by our card processor — we do not store full card numbers)

When you visit the website we automatically collect standard server log data: IP address, browser type, pages visited, referrer URL, and timestamps. We use cookies and similar technologies (e.g., Google Analytics) to understand site usage. You can disable cookies in your browser without losing site functionality.

3. How we use information

• Respond to quote requests and schedule appointments
• Communicate about ongoing or completed jobs (including post-repair camera reports)
• Process payments
• Send service-related follow-ups (warranty reminders, maintenance schedules)
• Improve our website and marketing
• Comply with legal obligations

4. Sharing of information

We do not sell your personal information. We share information only with:

• Service providers who help us run the business (scheduling software, card processor, accountant)
• Municipal permit offices when permit-pull on your behalf requires it
• Government authorities when required by law (subpoena, court order, etc.)

5. Data security

We use industry-standard security measures (SSL/TLS encryption in transit, restricted access to office systems) to protect your information. No internet transmission is 100% secure, so we cannot guarantee absolute security.

6. Your choices

You may at any time:

• Request a copy of the personal information we hold about you
• Ask us to correct or delete inaccurate information
• Opt out of marketing communications by replying STOP to a text or unsubscribing from email

To make any of these requests, call us at (614) 426-0078 or email through our contact page.

7. Children

Our services are not directed to children under 13, and we do not knowingly collect information from them.

8. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision.

9. Contact

Questions about this policy? Reach us at:

Wooley Water Sewer Trenchless
4699 Carroll Cemetery Rd
Carroll, OH 43112
Phone: (614) 426-0078
Web: /contact/